To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using the online returns portal. We do not accept exchanges through our online store. Refunds are only applicable for returns received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. Please complete our online returns form via our returns portal and post back the item/s. A confirmation will be emailed to you when this is processed. The refund will be applied to the original method of payment > Visa, Mastercard Paypal or Afterpay. Palas Jewellery purchased from our online store ( ) can be returned for a refund and excludes the delivery fee.
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